Testimonials

Rick was energetic, insightful, engaging and a good listener. He was wel organized. His ideas obviously were not from a textbook, but from a broad base of relevant business experience. He understood us on a grass roots level. He understood our big picture as well. Some real soul searching occurred in our meetings. Due to the upbeat nature of your facilitator, each of us looked forward to the meetings. He was a skilled politician. No one's nose got out of joint.
There is far less stress. Now we are more professionalized. Our workflow has shown a 40% improvement.
Our sales efforts are now more focused and more planned. We now go after the more attractive, multi-task, high gross margin business, in a systematic fashion. Our job to quote ratio has climbed. We are aggressive about going after new business from existing customers. We solicit feedback when we don't get a job that we quoted on.
Within 6 weeks of starting your program, our gross margins shot up by 18%. We easily got the cost of the project back in less than 8 weeks of starting the project. I don't throw compliments around. For us, this project was extremely worthwhile.
Rick has a deep well of knowledge to share with us. He displayed a lot of patience. Even if he knew the answer, he drew it out of us. You can take much more out of this process, when the consultant makes you think that the ideas are yours, not his.
Rick has great tact. No stone was left unturned, but no one got offended. He kept us focused on the important issues. We looked forward to the meetings with him, even though we were busy with our day to day tasks.
Asked if we could have done this on our own we realize we are still digesting some of the excellent material and ideas that our facilitator shared with us. There was so much value added.
This project went exceptionally well. I am very pleased. We had people on the planning team ranging in age from 25 to 55 years of age. Rick related to each member very effectively, quickly involving each team member in the project. He brought our collective thoughts and ideas into sharp focus. There was consensus and solid commitment from staff. I would gladly do it again, in the same way.
Rick is first class. His experience, style, and occasionally, patience, was a critical part of the process. He is highly competent, experienced and generous with his time. Even when he knew the answer to an issue, he let us come to our own conclusion. He always came to the meetings well prepared making our sessions very productive.
My only concern was to develop a buy into the process from my management team. With the help of your facilitator, this happened quickly.
Your process was comprehensive and wel laid out. The deliverables were clearly defined, right at the beginning. I felt that I knew what to expect from your program, and my expectations were exceeded. Action plans were formulated. Some actions were being implemented even before completion of the project.
Prior to your program, I knew that we were not al on the same page. Now we are.
Could we have carried out this exercise without the help of a qualified outside facilitator? Certainly not. No one individual here knows the process, has the decision - making tools and templates, as well as the requisite political skills.