Seminars and Workshops

Our Seminar/Workshops/Keynote Presentations cover a wide range of current topics and are consistently rated very informative, enlightening and entertaining. In fact we consistently score the highest ratings at several organizations, associations and corporations based on particpant assessments.

The Presenter - Richard P. Shaw, C.P.I.M. has more than 20+ years in direct Manufacturing & Distribution senior management experience with various companies in a wide range of industries and 12 years in Technology & Management consulting. Prior to establishing his consulting practice Rick has held senior management and bottom line positions with companies ranging in size up to $ 100 + Million $ annual sales. Rick has worked with both North American and European companies.

Assignments have ranged from Start Up’s, Relocations, Shut Downs and Exceptional Growth. All resulted in significant bottom line performance. Rick consistently produces outstanding bottom line results generated by effective leadership combined with the extensive use of Knowledge Chain Management ™ methodology. Rick is often asked to help organizations assess their use(s) of technology in effectively improving operation performance.

Rick has presented on several occasions to many different organizations such as: The Institute of Chartered Accountants,The Society of Management Accountants, The Canadian Manufacturers and Exporters Association, many other Organizations & separate Corporations. Presentations or Seminars range from 60 minute Breakfast/Lunch and Learns, to half or full day workshops, to Keynote presentations and cover topics such as:

Developing Customer Relationships that last a life time

How Customer Relationship Management (CRM) AND Knowledge Management (KM) can be used effectively to develop customer relationships that last a lifetime. When, purportedly, at least 50 percent of all CRM projects failed - organizations are refocusing, vendors are retrenching, and the CRM market is being reinvented

This session covers the do’s and don‘ts of CRM and how incorporating KM will show how you will be able

Knowledge Chain Management™ Audit Process

Many organizations do not feel that they can adequately assess the current state of the Knowledge Chain Management ™ process in their organization. As a result they are not confident that the Knowledge Chain within their organization contributes to or impedes organizational performance.

This seminar/workshop presents a structured approach that allows for effective assessment of the current state of the Knowledge Chain Management ™ Process in your organization and to identify/develop ways to make sure that it does contribute to the overall performance of the Organization.

What is a Knowledge Chain™ ?

The informatin sharing processes, from the creation to the ultimate use and re-use of knowledge, linking the individuals, the functions, the disciplines, the company(ies) and the organization(s) both internal and external to the company.

The informatin sharing functions, inside and outside a company that add value to, and enable the effective use of knowledge to

How Information Technology and Systems Can and Should Contribute to the Bottom Line

Companies more than, ever are looking for ways to improve their performance and bottom line. Many have invested significant dollars in Information Technology and Systems. This session will cover the reasons why they may be disappointed, how it can be assessed and what actions can be taken to improve company performance and the bottom line.

The Changing Role of IT in Today's Organizations

Companies are clamoring for relevant information and intelligence, decision support and strategic analysis & technologies that help them become more competitive, not just more efficient.

A general overview of the role of IT in today’s organizations including

Return on Investment (ROI) on your IT Investment

How to establish a meaningful ROI model for your company. This session includes techniques that will allow you to address

The Importance of the Strategic Information Technology (IT) Plan

Less than 43% of respondents to the Financial Executives Institute survey had a written Strategic IT plan. This session will show the importance of having an up to date IT Strategic plan including

Software Acquisition

Too often companies embark on this process without proper preparation and planning. This can result in the vendors taking over the process and the vendor that does so wins. This can result in not the best vendor or not the best product being selected. In the 1970’s as measured by the American Production and Inventory Control Society, 85% of the implementations failed. Today, after all of the improvements in technology and software applications the number has reduced to 70 -75% failure. Successful implementation starts with

What is Enterprise Resources Planning (ERP), Do you need it? (Senior Executives)

Many senior executives are convinced that they require ERP software without being aware of all of the considerations around ERP. This seminar for senior executives includes many facets of ERP including

What is Enterprise Resources Planning (ERP), How will it affect you and your job? (Work force)

Many companies embark on the implementation of an ERP system without effectively preparing the work force. This can mean the difference between a successful or failed implementation. A work force that clearly understands the project and their role in it, greatly enhances the potential and level of success of the project. This seminar includes

What is Customer Relationship Management (CRM)? How will it affect you and your customers?

Many companies are now looking to implement Customer Relationship Management Software without clearly identifying the realistic expectations and milestones. This is crucial for the successful implementation and realization of the return on investment. This seminar includes

eStrategy, How to develop your eStrategy.

Many companies know that they either want or should have an eCommerce presence but don’t know where and how to start. This seminar will discuss how relevant eCommerce is to your business and how ready your organization is to implement it. This seminar includes

We can also develop a seminar/workshop to cover specific requirements.

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